Terms and Conditions

BY BOOKING AN APPOINTMENT OR REQUESTING ANY OTHER SERVICES AT HINCHLEY MEDICAL YOU AGREE TO THESE TERMS WHICH WILL SHALL BE BINDING.

IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT BOOK AN APPOINTMENT OR REQUEST ANY OF OUR SERVICES.

YOU MUST BE 18 OR OVER TO ACCEPT THESE TERMS AND USE OUR SERVICES.

OUR SERVICES SHOULD NOT BE USED FOR EMERGENCY, LIFE THREATENING MEDICAL SITUATIONS OR URGENT CONDITIONS REQUIRING SAME DAY ASSESSMENT. IF YOU REQUIRE EMERGENCY TREATMENT YOU SHOULD CONTACT THE EMERGENCY SERVICES BY DIALING 999. IF YOU REQUIRE URGENT ON THE DAY ASSESSMENT PLEASE CONTACT YOUR NHS GP WITHIN THEIR WORKING HOURS OR 111 OUT OF HOURS.

‍1. THESE TERMS AND INTERPRETATION
‍1.1.These are the terms and conditions that apply to the services we provide to you.
1.2.Please read these terms carefully before using our services. These terms outline who we are, how we will provide products and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3.You should also read our privacy policy to understand how we use any personal data we collect through your use of our services.
1.4.We will seek your consent prior to sharing your consultation with your NHS GP or primary care provider. Under certain circumstances we may need to share information with other services without consent as per GMC guidance on confidentiality paragraphs 9-25.
1.5.The following words will have the following definitions in these Terms:"Appointment" means a Clinic Visit, Home Visit or visit at a Third-Party location;
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"Appointment Fee" means the fee payable by you for the Medical Services;
"Clinic Visit" means an appointment with Hinchley Medical at our location for the purpose of providing a non-emergency medical consultation;
"Hinchley Medical GPs" mean general practitioners working for Hinchley Medical Ltd.,
"Home Visit" means a visit by a Hinchley Medical GP to your Residence or residence you are present at for the purpose of providing a non- emergency medical consultation;
"Medical Services" means the medical services provided to the Patient by a  Hinchley Medical GP during an Appointment, including specified procedures which will incur extra cost;
"Patient" means the person designated as such the Booking as requiring medical services.
"Booking" means a booking by you for an Appointment, either at clinic, video telephone or home / third-party location visit;
"Residence" means the location selected by you for a Home Visit to take place;

‍2. CHANGES TO THESE TERMSWe may need to change these terms to reflect changes in law, best practice or because we introduce additional features or services. We reserve the right to make any changes without prior notice.

1.1.These are the terms and conditions that apply to the services we provide to you.
1.2.Please read these terms carefully before using our services. These terms outline who we are, how we will provide products and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3.You should also read our privacy policy ¬¬to understand how we use any personal data we collect through your use of our services.
1.4.We will seek your consent prior to sharing your consultation with your NHS GP or primary care provider. Under certain circumstances we may need to share information with other services without consent as per GMC guidance on confidentiality paragraphs 9-25.
1.5.The following words will have the following definitions in these Terms.

‍3. WHO WE ARE
‍3.1.We are Hinchley Medical Ltd, trading as Hinchley Medical, based at the Hinchley Wood Practice, Woodside House, Station Approach, Hinchley Wood KT10 0SR. We are the data controller for the our website  for the information you provide us pertaining to the services we offer you.
3.2.You can contact us by using the messaging functionality via telephone on 0300 373 2408 or by email at info@hinchleymedical.co.uk or by writing to use at  Hinchley Medical, Hinchley Wood Practice, Woodside House, Station Approach, Hinchley Wood KT10 0SR.
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‍4. WHAT MEDICAL SERVICES WE PROVIDE
‍4.1.We offer, face to face, video and telephone consultations with our doctors at our clinic locations, at your home or other suitable locations. Following expert assessment, our doctors will provide you with advice and information on your medical issue and, depending on your medical condition, may prescribe medication, make a referral, or provide you with a note or letter.
4.2.We are regulated by the Care Quality Commission – registration number: CRT1-14525091356
4.3.All of our doctors are registered with the General Medical Council, have a licence to practice in the UK and, thorough stringent checks, have been performed to ensure they are fit to work.
4.4.There are limitations on the medical services we provide for ethical, practical and regulatory reasons. You can find further information in our Service Limitations policy and our Medicine Management policy.

‍5. YOUR DETAILS
‍5.1.You agree to provide us with accurate and complete information about your identity and to keep this information up to date.
5.2.You acknowledge we may check this information with third parties and if we are not able to verify your identity we will not be able to provide you with certain medical services without this information.
5.3.Full and accurate information about your medical history and current symptoms will need to be disclosed to the doctor who treats you prior to your consultation. You will need to complete a registration document and a detailed questionnaire on your medical history if advised to do so. This will allow the doctor in their clinical assessment and provide more the most personalised medical plan possible.  
5.4.We may notify you of additional proof of identity requirements from time to time, including but not limited to having available photographic proof of identity for face-to-face consultations.

‍6. SERVICES
‍6.1.You may request a consultation appointment using our website, via telephone and email. Our acceptance of your order will take place when we send a message with the appointment time, at which point a contract will come into existence between you and us for the provision of the consultation and associated services.
6.2.You may specify a preference for a male or female doctor and we will do our best to meet your preference, but if we are not able to do so we will contact you at the time of accepting your order to confirm if you wish to proceed.
6.3.All patients have the right to request a chaperone as per our chaperone policy. This request must be made at the time of booking the appointment. If we cannot provide you with a chaperone at your request that time, we will endeavour to rebook you within a reasonable time frame. If your condition is deemed too serious or it is deemed inappropriate for there to be a delay for any other reason, we will explain this to you and signpost you to an alternative service.
6.4.We are unable to provide a chaperone service for any examinations during home visits or at third party locations, and as such we reserve the right to decline assessments that may be perceived to place our medical staff at risk. Therefore, we currently do not offer routine obstetric care or gynaecological examinations as part of this service, although we are happy to advise on further appropriate management.
6.5.We may decline your order for good reasons, including:
a.You have requested a consultation at a location outside the area in which we currently operate; the location you suggest for the consultation is inappropriate; a member of the medical team, acting reasonably, considers it would not be appropriate to provide services to you for medical reasons which we will inform you of;
b.Your payment method is declined. The doctor feels unsafe to continue or visit the specified location.
c.A full refund will be provided for this consultation in the event where cannot provide you with the service requested. We will try to arrange another appointment if possible.
6.6.By booking an appointment you agree a confirmed appointment time. This is a provisional time only and we may need to change an appointment time due to medical emergencies and other reasons beyond our control. We will notify you of any changes via email, SMS or telephone.
6.7.When choosing a home visit or location of appointment at a third-party site, it is your responsibility to ensure there is an area suitable for a medical consultation and examination which will protect your privacy and confidentiality.
6.8.Due to the recent Coronavirus epidemic, we need to take precautions to ensure the safety of our doctors and patients. Depending on your symptoms, we may not be able to offer you a home visit but alternatively, can provide a telephone or video consultation. Prescriptions and referrals can still be issued.
6.9.If you are not present or we are unable to access the location you have nominated for the consultation (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. Our  doctors will wait at the pre-agreed location for 15 minutes from the agreed time discussed in the initial phone call of booking.
6.10.You must provide us with accurate and complete information about your medical situation, both when responding to our online question and during any face-to-face consultation.
6.11.We record all our consultations in our approved clinical documentation software with a full audit trail. We will not share the content of your consultation with your GP, unless you consent by signing the consent form. We will keep records of consultations as required by applicable law and regulation, but we are not responsible for maintaining your medical records.
6.12.A doctor may, following a consultation, issue you with a private prescription. This decision will be made by the doctor and based on a medical assessment that the treatment is suitable. You acknowledge the doctor may decide not to issue a prescription.

‍7. THIRD PARTY CONTENT
‍7.1.We may display content from third party websites, or our services may contain links to other independent websites or include referrals to third parties. To the fullest extent permitted by law, we expressly exclude any liability for any direct, indirect, special, incidental loss or damage which may arise in respect of your use of or reliance upon any Third Party Content.
7.2.We do not endorse any Third Party Content, nor do we have a duty to moderate any Third Party Content. Any use of or reliance upon such Third Party Content is at your sole risk.
7.3.We do not have any duty to moderate and thus do not endorse any third party contents. We shall be held in no way liable for any damage or loss encountered by you as a result of reliance on 3rd party contents, as this will be at your sole risk. You agree that we do not make any express or implied representations or warranties to you in relation to any such Third Party Content, including fitness for purpose, infringement or merchantability.

‍8. CANCELLATIONS AND REFUNDS
‍8.1.You have the right to change your mind until 24 hours before the appointment time. You will receive a full refund. If you decide to cancel within 24 hours of your appointment you will not be refunded. You will have the option to rearrange your consultation to a later date as long as it is within 2 weeks.
8.2.If after you have made a booking for a home visit and we are unable to carry out the home visit you will be refunded in full. If we decide a home visit is not appropriate following a triage call, you will only be charged for a telephone appointment.  If you are offered clinical information and advice via telephone this will constitute a telephone appointment.
8.3.If you decide to cancel the an appointment or home visit after a telephone call with a doctor where a doctor has confirmed they are able to carry out the service, you will not be eligible for a refund. A home visit cannot be  converted to a telephone appointment under these circumstances.

‍9. TELEPHONE AND VIDEO CONSULTATIONS
‍Telephone and Video consultations are fully non-refundable if cancellations are made with 24 hours of the appointment. You will have the option to rearrange this within 2 weeks of booking.

‍10. PAYMENT
‍10.1.The price of a consultation will be the price indicated on our list of prices.
10.2.Charges for additional services such as blood tests, radiology tests, specific tests (including but not limited to ECGs, spirometry, ear irrigation, audiology tests), vaccines, letters out of scope of the included (including but not limited to medical reports, official  proformas) will always be explained to you in advance either before or during your consultation.
10.3.You will need to provide payment card details at the time of your order if booking online or during your consultation. You must have appropriate authority to use the payment card which you use for payment.
10.4.Payment will be processed via our third party payment partner Stripe. We will not store your card details. You agree to the third party provider using your payment card details in accordance with the terms and conditions available at https://stripe.com/gb/privacy.12.

TERMINATION
‍12.1.We may at any time end our service with you at  our sole discretion, and with you and we shall be held in no way liable to you, if:a.you materially breach, or we have grounds to suspect that you have materially breached any provision of these Terms (or act in a manner which we believe shows that you do not intend to, or are unable to comply with these Terms).b.we are required to do so by law;c.you are unable to pay your debts and refuse to make payment with 30 days of using our service.
12.2.On termination of this Agreement, the following clauses shall apply:
a.you shall immediately pay any outstanding sums due in connection with your use of our services.
b.all of the legal rights, obligations and liabilities that you and we have benefited from, been subject to (or which have accrued over time whilst the Agreement has been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation,
c.we reserve the exclusive right and prerogative to retain, maintain, archive, protect, use or store any personal data or such information as we may receive from you, without regards as to time or duration, as is strictly necessary to comply with our legal obligations, resolve disputes and enforce agreements.

‍13. GENERAL
‍13.1.You shall not assign, transfer or sub-license any of your rights or obligations under these Terms, other than as expressly provided for in these Terms. We may, at our discretion. transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
13.2.You must obtain our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
13.3.No rights for third parties. This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
13.4.Failure or neglect by us to enforce any of the provisions of these Terms at any time shall not be construed or deemed to be a waiver of our rights, nor shall this in any way affect the validity of the whole or any part of these Terms, nor prejudice our rights to take subsequent action. We may delay enforcing this contract at our discretion.
13.5.If a court finds part of this contract illegal, this will render the whole contract illegal. All other parts shall be binding to the fullest extent  permitted by law. Each of the sentences and paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sentences and paragraphs will remain in full force and effect.
13.6.We shall not be liable to you in the event that we are unable to perform any of our obligations under these Terms owing to circumstances beyond our reasonable control, including acts of god, governmental actions, an outbreak of hostilities (whether war is declared or not), or in the event of a national emergency or terrorist intervention.
13.7.If any part of any provisions of these Terms shall be or become invalid, unlawful or unenforceable to any extent, then the remainder of such provisions and all other provisions of these Terms shall continue to be valid and enforceable to the fullest extent permitted by law.
13.8.These Terms represent the entire agreement between you and us in relation to the subject matter of these Terms and neither of you nor us has relied upon any statement or representation made by the other in agreeing to enter this Agreement.
13.9.We use cookies to ensure that we give you the best experience on our website. You will be asked to accept cookies in order to continue using our website. If you choose to do so we will assume you are happy with this.

‍14. LAW AND JURISDICTION
‍14.1.These Terms shall be construed in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English courts to settle any disputes which may arise in connection with these Terms. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
14.2.Complaints and Alternative dispute resolution. You can find information and guidance regarding our complaints procedure in our complaints policy. If you remain unhappy with the outcome of your complaint you can pursue alternate dispute resolution services as outline in our complaints policy.